CUSTOMER SERVICE

You also have direct access to our Customer Service team by sending an e-mail to customer.service@clear.sale. Our Customer Service team is always happy to assist you. Typical tasks that can be treated by them would include:

• Prioritizing a specific decision
• Understanding the reasons behind a specific decision
• Submit transactions for re-evaluation in the case of an address update. Please note that according to our Terms and Conditions, ClearSale is liable for any transaction that has not been delivered to the address used when the order was approved. Should the delivery address be changed, please inform us so that we can re-evaluate the transaction.
• Questions regarding the orders considered in a specific invoice

IT SUPPORT

If you think ClearSale did not receive a transaction from your website, or are facing any other technical issue, contact our IT Support by sending an e-mail to support@clear.sale.

FINANCE

In case you have any question or doubt about your financial account, contact our Finance Team by sending an e-mail to finance@clear.sale. Typical tasks that can be treated by them include:

• A/R - Invoice Issuing, Payment Methods, Client Payments
• A/P - Chargeback refund payments

USEFUL AND IMPORTANT INFORMATION:

• Financial Account Setup:
  • When you have started your services with Clearsale and after we launch this new ClearSale Client Portal, is necessary you complete your setup with Clearsale.
• Invoicing schedule (Billing):
  • On the 10th day of each month, you will receive the previous month's invoice supported by a Billing Report weblink. This invoice will be due on the 20th day of every month, unless otherwise agreed. On the Invoice's email, you will find all necessary instruction about how you can pay it online.
• Invoices payment schedule:
  • On the 20th day of every month (unless otherwise agreed), you will pay the invoice balance amount. In case you set your Payment Method as Credit Card or ePayment (ACH only for US customers) as Autopay, you will be charged automatically for the Invoice balance amount. Click on the menu to set/update you Payment Method and activate the Autopay (for Credit Cards and ePayments* only) to avoid delays and automatic service interruptions.*ePayments is available only for US clients only.
• Chargeback refund schedule:
  • By the 30th/31st day of every month, ONCE A MONTH, the Chargeback Refund will be paid to your CBK Refund bank account related to all pending refundable chargebacks of the previous month. In case that you prefer to receive the Chargeback Refund as a discount on your Invoice, it will appear as a Discount/Payment in your next Invoice. Click on the Chargeback Refund Setup menu to set/update how you want to receive your Chargeback Refund.
  • On every day 30th/31st, it is required that all Invoices' payments are on schedule to enable us to proceed with the Chargeback Refunds payment. Otherwise, the Chargeback Refund payment will be done in the next period (next day 30th/31st) and if all overdue invoices have been paid.

QUICK-START GUIDE

Click here to know the instructions about how you use our new ClearSale Client Portal.