The pandemic forever changed how consumers shop and
what they expect from ecommerce businesses.
Our State of Consumer Attitudes on Ecommerce, Fraud & CX annual study and research report measures and tracks ongoing shifts in consumer behavior as ecommerce evolves.
We published our first study in October 2020 with data collected in March 2020 – just as the pandemic took hold of the industry. This year’s report provides a clear picture of how the pandemic transformed consumer behavior and generated five to seven years’ worth of ecommerce growth in just one year. Data was collected in March 2021.
Dive into the data that applies directly to your business. Contact firstname.lastname@example.org to request customized reports and insights related to consumer attitudes on ecommerce, fraud and CX for your organization.
For any ecommerce business to survive, it must be able to approve as many orders as possible, as quickly as possible – without fraud-related financial losses. This requires careful fraud management practices, so fraudulent orders are blocked … without the risk of declining or delaying legitimate customers.
A good anti-fraud service will ensure high rates of approved sales with few or no chargebacks and limited false declines — all in as short a response time as possible.
Unlike most fraud prevention programs that focus on fraud scoring and filters, ClearSale is a complete fraud case management solution that provides an approve or decline decision on each order. We use both artificial intelligence and selective manual reviews to offer the highest approval rates and lowest decline rates in the industry.
Yes! We’re happy to share this data with you absolutely free. If you would like to learn more about how to apply this data and/or receive customized reports, please contact email@example.com for a quote.
"ClearSale has a great fraud protection program using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."
"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."
"ClearSale is very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. Payment confirmation usually happens in 2-3 hrs. Once that happens we know we are covered."
"Quick fraud detection on all orders. Ease of use on the platform. Never had a chargeback."