Original Research Report 2021-2022 Sneak Peek

What Consumers Thought About Ecommerce, Fraud & CX in 2021

The pandemic forever changed how consumers shop and
what they expect from ecommerce businesses.

Get an advanced peek at the data in the slides below.

Discover the Latest Consumer Insights in the New Era of Ecommerce

The full original research report is now available.
  • Online buying habits have changed – what does that mean for your business?
  • The industry had some clear winners in product categories – is yours one of them?
  • Consumers want a better online experience – what are you doing to improve your site’s CX?

Get an Advanced Peek at the Data

About Our Original Research

What a Difference a Year Makes


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Our State of Consumer Attitudes on Ecommerce, Fraud & CX annual study and research report measures and tracks ongoing shifts in consumer behavior as ecommerce evolves.

We published our first study in October 2020 with data collected in March 2020 – just as the pandemic took hold of the industry. This year’s report provides a clear picture of how the pandemic transformed consumer behavior and generated five to seven years’ worth of ecommerce growth in just one year. Data was collected in March 2021.

Request Custom Reports for Your Organization

Dive into the data that applies directly to your business. Contact communication@clear.sale to request customized reports and insights related to consumer attitudes on ecommerce, fraud and CX for your organization.


  • 1. What should brands know about preventing fraud for online sales?
  • 2. How does ClearSale differ from other fraud vendors?
  • 3. Why do I need to fill out the information requested?
  • 4. Is this report actually free?

1. What should brands know about preventing fraud for online sales?

1. What should brands know about preventing fraud for online sales?

For any ecommerce business to survive, it must be able to approve as many orders as possible, as quickly as possible – without fraud-related financial losses. This requires careful fraud management practices, so fraudulent orders are blocked … without the risk of declining or delaying legitimate customers.

A good anti-fraud service will ensure high rates of approved sales with few or no chargebacks and limited false declines — all in as short a response time as possible.

Learn how ClearSale offers top fraud operation solutions for businesses of all sizes.

2. How does ClearSale differ from other fraud vendors?

2. How does ClearSale differ from other fraud vendors?

Unlike most fraud prevention programs that focus on fraud scoring and filters, ClearSale is a complete fraud case management solution that provides an approve or decline decision on each order. We use both artificial intelligence and selective manual reviews to offer the highest approval rates and lowest decline rates in the industry.

Read our success stories.

3. Why do I need to fill out the information requested?

3. Why do I need to fill out the information requested?

We ask for your information in exchange for this valuable resource to improve your website user experience and share related information that will help grow your business. You can read more about our privacy policy here.

4. Is this report actually free?

4. Is it actually free?

Yes! We’re happy to share this data with you absolutely free. If you would like to learn more about how to apply this data and/or receive customized reports, please contact communication@clear.sale for a quote.

Fill out the form for access to the full original research report now available.

ClearSale Reviews


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Amazing Company to work with

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Saves a ton of time and headaches!

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