Original Research Report 2021-2022 Sneak Peek

What Consumers Thought About Ecommerce, Fraud & CX in 2021

The pandemic forever changed how consumers shop and
what they expect from ecommerce businesses.

Get an advanced peek at the data in the slides below.

Discover the Latest Consumer Insights in the New Era of Ecommerce

The full original research report is now available.
  • Online buying habits have changed – what does that mean for your business?
  • The industry had some clear winners in product categories – is yours one of them?
  • Consumers want a better online experience – what are you doing to improve your site’s CX?

Get an Advanced Peek at the Data

About Our Original Research

What a Difference a Year Makes


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Our State of Consumer Attitudes on Ecommerce, Fraud & CX annual study and research report measures and tracks ongoing shifts in consumer behavior as ecommerce evolves.

We published our first study in October 2020 with data collected in March 2020 – just as the pandemic took hold of the industry. This year’s report provides a clear picture of how the pandemic transformed consumer behavior and generated five to seven years’ worth of ecommerce growth in just one year. Data was collected in March 2021.

Request Custom Reports for Your Organization

Dive into the data that applies directly to your business. Contact communication@clear.sale to request customized reports and insights related to consumer attitudes on ecommerce, fraud and CX for your organization.


  • 1. What should brands know about preventing fraud for online sales?
  • 2. How does ClearSale differ from other fraud vendors?
  • 3. Why do I need to fill out the information requested?
  • 4. Is this report actually free?

1. What should brands know about preventing fraud for online sales?

1. What should brands know about preventing fraud for online sales?

For any ecommerce business to survive, it must be able to approve as many orders as possible, as quickly as possible – without fraud-related financial losses. This requires careful fraud management practices, so fraudulent orders are blocked … without the risk of declining or delaying legitimate customers.

A good anti-fraud service will ensure high rates of approved sales with few or no chargebacks and limited false declines — all in as short a response time as possible.

Learn how ClearSale offers top fraud operation solutions for businesses of all sizes.

2. How does ClearSale differ from other fraud vendors?

2. How does ClearSale differ from other fraud vendors?

Unlike most fraud prevention programs that focus on fraud scoring and filters, ClearSale is a complete fraud case management solution that provides an approve or decline decision on each order. We use both artificial intelligence and selective manual reviews to offer the highest approval rates and lowest decline rates in the industry.

Read our success stories.

3. Why do I need to fill out the information requested?

3. Why do I need to fill out the information requested?

We ask for your information in exchange for this valuable resource to improve your website user experience and share related information that will help grow your business. You can read more about our privacy policy here.

4. Is this report actually free?

4. Is it actually free?

Yes! We’re happy to share this data with you absolutely free. If you would like to learn more about how to apply this data and/or receive customized reports, please contact communication@clear.sale for a quote.

Fill out the form for access to the full original research report now available.

ClearSale Reviews


From the viewpoint of someone who has been the victim of credit card fraud

"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."



Great Value

"The product is great. We've never had a complaint from day 1. The setup was easy. And the continued service has been exceptional. With a product like this, you want it to work behind the scenes without ever thinking about it. That's ClearSale. It does exactly what it is supposed to do and never causes us troubles."

Nathan N.


Saves a ton of time and headaches!

"I don't have to spend time researching orders to see if they are fraud or not. I love that ClearSale backs up their approvals with a money-back guarantee if the order turns out to be fraud."



Clear Sale gives us confidence that we will get paid

"ClearSale is very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. Payment confirmation usually happens in 2-3 hrs. Once that happens we know we are covered."

Tony H.


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