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BigCommerce Installation Guide

Our BigCommerce App is designed to connect your shop to the ClearSale analysis center and provides your BigCommerce admin with a full dashboard to monitor our decisions. We will guide you through 3 simple steps to add ClearSale to your BigCommerce store.

Before you install the ClearSale App, please make sure that you have your ClearSale credentials nearby.

If you need any help installing our App, please contact us at integration@clear.sale.

 

First Step - Get ClearSale from the BigCommmerce Marketplace

Install the ClearSale App from the BigCommerce Marketplace

click the "Get this App" button and follow the steps to log into your BigCommerce store.

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Second Step - Enter your credentials

Navigate to your installed Apps to find ClearSale. Click on ClearSale to enter your API Key, Client ID and Client Secret.

 

Third Step - Select your environment

You can test ClearSale first by selecting Sandbox (A sandbox is an isolated testing environment) or go live right away by selecting Production: this is the environment you want for analyzing real orders!

Choose your option and then Save.

NOTE: Orders sent to our Sandbox environment won't be analyzed by ClearSale.

Optional step

Enable Passive Mode: When enabled, our App won't automatically update the order status after an order has been reviewed.

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General Flow

In order to have our App analyze orders as designed, your store’s workflow must set all new orders to the status of “Awaiting Fulfillment”.

ClearSale will automatically analyze all new orders that are "Awaiting Fulfillment". If we are reviewing an order, the status will change to "Manual Verification Required".

Do not fulfil these orders until a final decision has been reached by our team.

Depending on the decision, the order will automatically update to one of the following statuses:

  • "Declined" if it was found to be risky or
  • Back to the status of "Awaiting Fulfillment" if it was Approved.

If you have a special flow or would prefer a different configuration of statuses, feel fell free to contact us and we can change it to better fit your store


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Additional note: If you run into any issues with the App, please try another browser and reach out to our integration team to let us know.

Questions?

Customer Service – For questions related to order analysis and requests.

customer.service@clear.sale

Technical Support – For general technical inquiries regarding the extension / functions.

support@clear.sale

Integration Support – For questions related to the initial setup and use of the extension.

integration@clear.sale

 

 

ClearSale Reviews

4.5

Great fraud prevention for ecommerce sites

"ClearSale has a great fraud protection program using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."

Lee K.

5

Great service & peace of mind

"ClearSale offers a great service that comes with complete peace of mind. Their staff is easy to reach and pleasant to deal with. I particularly enjoy that I no longer have to spend hours a day investigating customers who purchase from our online store and trying to determine if they are legitimate or not. No more rolling the dice with our business. ClearSale also backs up all their..."

Barry N.

5

They are great!

"The competitive rates, their quick response to customer service"

Daniel Esteban C

5

From the viewpoint of someone who has been the victim of credit card fraud

"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."

Anonymous

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