The best Ecommerce fraud
protection solution for online stores.
Increase your approval rate with our
Merchant Chargeback Insurance Solution
Our BigCommerce App is designed to connect your shop to the ClearSale analysis center and provides your BigCommerce admin with a full dashboard to monitor our decisions. We will guide you through 3 simple steps to add ClearSale to your BigCommerce store.
Before you install the ClearSale App, please make sure that you have your ClearSale credentials nearby.
If you need any help installing our App, please contact us at email@example.com.
Install the ClearSale App from the BigCommerce Marketplace
click the "Get this App" button and follow the steps to log into your BigCommerce store.
Enter your credentials
Navigate to your installed Apps to find ClearSale. Click on ClearSale to enter your API Key, Client ID and Client Secret.
Select your environment
You can test ClearSale first by selecting Sandbox (A sandbox is an isolated testing environment) or go live right away by selecting Production: this is the environment you want for analyzing real orders!
Choose your option and then Save.
**NOTE**Orders sent to our Sandbox environment won't be analyzed by ClearSale.
Enable Passive Mode: When enabled, our App won't automatically update the order status after an order has been reviewed.
In order to have our App analyze orders as designed, your store’s workflow must set all new orders to the status of “Awaiting Fulfillment”.
ClearSale will automatically analyze all new orders that are "Awaiting Fulfillment". If we are reviewing an order, the status will change to "Manual Verification Required".
Do not fulfil these orders until a final decision has been reached by our team.
Depending on the decision, the order will automatically update to one of the following statuses:
If you have a special flow or would prefer a different configuration of statuses, feel fell free to contact us and we can change it to better fit your store
Additional note: If you run into any issues with the App, please try another browser and reach out to our integration team to let us know.
Customer Service – For questions related to order analysis and requests. firstname.lastname@example.org
Technical Support – For general technical inquiries regarding the App / functions. email@example.com
Integration Support – For questions related to the initial setup and use of the App. firstname.lastname@example.org
"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."
"Clearsale has a great fraud protection using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."
"Quick fraud detection on all orders. Ease of use on the platform. Never had a chargeback."
"Their customer service is the best. They are quick to respond and answer question regarding orders that are denied."
"Clear sale are very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. payment confirmation usually happens in 2-3 hrs. once that happens we know we are covered."
"The product is great. We've never had a complaint from day 1. The setup was easy. And the continued service has been exceptional. With a product like this you want it to work behind the scenes without ever thinking about it. That's clearsale. It does exactly what it is supposed to do and never causes us troubles."
"I don't have to spend time researching orders to see if they are fraud or not. I love that clearsale backs up their approvals with a money back guarantee if the order turns out to be fraud."
"I love that it takes the stress away from me worrying about fraud charges."
"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."
"ClearSale offers a great service that comes with a complete peace of mind. Their staff are easy to reach and pleasant to deal with. I particularly enjoy that I no longer have to spend hours a day investigating customers who purchase from our online store and try to determine if they are legitimate or not. No more rolling the dice with our business. ClearSale also backs up all their..."
"The competitive rates, their quick response to customer service"