Media Coverage and Press Releases

Setting, reviewing, and updating customer experience program goals are the key to measuring CX performance and continuously improving it.

Customer experience (CX) is top of mind..

Online consumer behavior and expectations have evolved rapidly since the start of the pandemic, and they’re going into the holiday shopping season with higher expectations than..

Digital transformation has accelerated during the past couple years, and so, too, have security threats. With more employees working remotely, more customers buying through mobile..

Fraud tactics are always evolving, which means retailers must always be aware of the new threats they may face. Today, the prevalence of stolen consumer data, fraud tutorials..

Customer experience (CX) now drives buying decisions and determines brand loyalty, so building a CX-focused company culture is important for staying competitive. A security-minded..

Cross-border commerce will be worth $156 trillion this year, and it’s growing at 5% year over year. That represents a major opportunity for online retailers and direct-to-consumer..

What’s in store for ecommerce and retail this holiday season? Holiday 2022 retail sales are forecast to grow 3.3 percent over 2021, with a jump of more than 15 percent for..

Which generation do you think is the savviest online, and which do you think has the best online shopping experiences? The answers might surprise your customer experience (CX) and..

Retailers know the pandemic transformed ecommerce with a flood of orders from existing customers, brand-new online shoppers, and consumers from other countries. Of course, order..

Creating a great online customer experience (CX) is impossible without the right technology, but technology isn’t the only key element. Because CX solutions can be expensive and..

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing,..

After two years of rapid change in ecommerce and retail, what do consumers want? Trust me, they’ll tell you, via Voice of the Customer (VoC) data, and you should be asking and..

Since the start of the pandemic, retailers have worked fast to create or improve their online customer experience (CX). Now, as we settle into 2022, aspects of the customer..

Artificial intelligence has played a highly visible role in creating easier, more realistic buying experiences for online shoppers since the start of the pandemic. Virtual try-ons..

It’s been called QVC for Gen Z, but livestreaming on social media has a reach and revenue potential that cable television shopping could only dream of. Livestreaming commerce..

Like ecommerce, digital wallet use was affected by the pandemic. As shoppers sought contactless ways to pay in stores and shopped more online, digital wallets offered physical..

What makes the perfect shopping experience for your customers now? As online shoppers get used to better and better ecommerce experiences, it’s no longer enough to have one or two..

Personalized customer experiences aren’t just for marketers anymore. As B2C and B2B customers keep raising their expectations for custom-tailored interactions with brands and..

The pandemic pivot to digital banking, shopping, and other services was an important health measure, but it created opportunities for organized fraudsters to grow their "business"..

Innovative fraud platform recognized as industry market leader in the Customer Success Report 

MIAMI, FL (May  25, 2022) -- Global ecommerce fraud protection leader, ClearSale (..

In 2022, ecommerce retailers can expect to see many of the same fraud issues that that have been plagued the sector in recent years, including card-not-present (CNP) fraud and..

Two years after the big pivot to ecommerce, consumers are over having to deal with disruption like out-of-stock items, shipping delays, and clunky checkout procedures. Now, recent..

How can sellers keep the online consumers they’ve won over the past two years?

After two years of disruption and navigating much of daily life through screens, many people are..

Although contactless payments became much more popular because of the pandemic, they’re not going away even as many regions return to more in-person activities. In fact,..

B2B sales have undergone a major transformation since early 2020, following the B2C pivot to more digital engagement and purchases. Now, industry analysts are advocating a..

Customer experience (CX) was a key to customer retention before the pandemic, and now it’s even more critical for retailers and brands. Since the start of the pandemic, 30% of..

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Consider that in the U.S., ecommerce merchants pulled in $10.8..

As more commerce moves online, customers expect merchants to recognize them. McKinsey found that in November, 71 percent of customers expect personalized interactions with..

U.S. consumers were forecast to return more than $66 billion in goods after the 2021 holiday season, and ecommerce returns are a huge and growing issue. For businesses, they..

Gen Z—the group of U.S. residents born between 1997 and 2012—is growing into its consumer power at a precarious moment. This generation’s lifelong familiarity with digital ..

MIAMI, FL (February 17, 2022) -- Global ecommerce fraud protection leader, ClearSale (www.clear.sale), is partnering with strategic product and brand protection technology company..

Online merchants were hit with many kinds of fraud in 2021, including increases in identity fraud, account takeover (ATO), mobile fraud and more. Most of this fraud is committed..

Out-of-stock products, delayed shipments, endless questions for customer service. Reporters and pundits called late 2021’s supply chain issues the “nightmare before Christmas,”..

Direct-to-consumer (D-to-C) was one of the hottest new trends in e-commerce last year, for both consumer and B-to-B brands. In August, eMarketer/Insider Intelligence reported that 

Chargebacks are an increasingly big problem for ecommerce businesses, which is why ClearSale has worked so hard to help our clients prevent them in the first place.

Meanwhile,..

Synthetic identity fraud and identity fraud in general were the costliest kinds of fraud that U.S. ecommerce merchants suffered during 2021, as the incidence and total cost of..

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud..

The extended lockdowns in Australia have been relentless for shoppers. With many brick-and-mortar stores forced to close, consumers have had to head online to buy products. For a..

Like many Australian retailers, Melbourne-based fine jewellery seller, Bevilles, pivoted to online sales during the pandemic in response to a decline in in-store purchases. But as..

Fighting fraud while keeping good customers happy is one of the key determinants of ecommerce success. Allow too much fraud and your bank may close your merchant account. Turn..

Synthetic identity fraud was already a problem before the COVID-19 pandemic shifted spending and work online, but it is becoming a bigger problem now as criminals take advantage..

Payments have gone through a transformation in the last two years. With COVID-19, customers have increasingly adopted other payments methods such as digital wallets; however,..

The high street has long been a bastion of British culture, with department stores offering all manner of goods under one roof and independent stores filling in the gaps.

But the..

Ecommerce fraud prevention typically focuses on finding the right balance of automation and expert review to minimize both fraud and false positives. However, there’s another..

As the world spends more time shopping online, fraudsters spend more time targeting eCommerce merchants. A recent FIS/Worldpay risk mitigation survey found that more than half of..

It’s been a challenging couple of years for ecommerce merchants trying to fight fraud. Account takeover (ATO) fraud increased by 50 percent in the latter half of 2020 and it’s..

The average abandoned cart rate currently sits at 69.8%. That means that only 30% of people who put products in their cart actually make it all the way through checkout. It’s..

Every year, scammers trick Americans into handing over millions of dollars in gift card payments. Retailers aren't doing much about it.

The scams start out innocently enough.

..

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico,..

The balancing act between generating revenue, preventing fraud and delivering a good customer experience has never been more challenging for e-commerce merchants. U.S. retail..