Media Coverage and Press Releases

In 2022, ecommerce retailers can expect to see many of the same fraud issues that that have been plagued the sector in recent years, including card-not-present (CNP) fraud and..

Two years after the big pivot to ecommerce, consumers are over having to deal with disruption like out-of-stock items, shipping delays, and clunky checkout procedures. Now, recent..

How can sellers keep the online consumers they’ve won over the past two years?

After two years of disruption and navigating much of daily life through screens, many people are..

Although contactless payments became much more popular because of the pandemic, they’re not going away even as many regions return to more in-person activities. In fact,..

B2B sales have undergone a major transformation since early 2020, following the B2C pivot to more digital engagement and purchases. Now, industry analysts are advocating a..

Customer experience (CX) was a key to customer retention before the pandemic, and now it’s even more critical for retailers and brands. Since the start of the pandemic, 30% of..

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Consider that in the U.S., ecommerce merchants pulled in $10.8..

As more commerce moves online, customers expect merchants to recognize them. McKinsey found that in November, 71 percent of customers expect personalized interactions with..

U.S. consumers were forecast to return more than $66 billion in goods after the 2021 holiday season, and ecommerce returns are a huge and growing issue. For businesses, they..

Gen Z—the group of U.S. residents born between 1997 and 2012—is growing into its consumer power at a precarious moment. This generation’s lifelong familiarity with digital ..

MIAMI, FL (February 17, 2022) -- Global ecommerce fraud protection leader, ClearSale (www.clear.sale), is partnering with strategic product and brand protection technology company..

Online merchants were hit with many kinds of fraud in 2021, including increases in identity fraud, account takeover (ATO), mobile fraud and more. Most of this fraud is committed..

Out-of-stock products, delayed shipments, endless questions for customer service. Reporters and pundits called late 2021’s supply chain issues the “nightmare before Christmas,”..

Direct-to-consumer (D-to-C) was one of the hottest new trends in e-commerce last year, for both consumer and B-to-B brands. In August, eMarketer/Insider Intelligence reported that 

Chargebacks are an increasingly big problem for ecommerce businesses, which is why ClearSale has worked so hard to help our clients prevent them in the first place.

Meanwhile,..

Synthetic identity fraud and identity fraud in general were the costliest kinds of fraud that U.S. ecommerce merchants suffered during 2021, as the incidence and total cost of..

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud..

The extended lockdowns in Australia have been relentless for shoppers. With many brick-and-mortar stores forced to close, consumers have had to head online to buy products. For a..

Like many Australian retailers, Melbourne-based fine jewellery seller, Bevilles, pivoted to online sales during the pandemic in response to a decline in in-store purchases. But as..

Fighting fraud while keeping good customers happy is one of the key determinants of ecommerce success. Allow too much fraud and your bank may close your merchant account. Turn..

Synthetic identity fraud was already a problem before the COVID-19 pandemic shifted spending and work online, but it is becoming a bigger problem now as criminals take advantage..

Payments have gone through a transformation in the last two years. With COVID-19, customers have increasingly adopted other payments methods such as digital wallets; however,..

The high street has long been a bastion of British culture, with department stores offering all manner of goods under one roof and independent stores filling in the gaps.

But the..

Ecommerce fraud prevention typically focuses on finding the right balance of automation and expert review to minimize both fraud and false positives. However, there’s another..

As the world spends more time shopping online, fraudsters spend more time targeting eCommerce merchants. A recent FIS/Worldpay risk mitigation survey found that more than half of..

It’s been a challenging couple of years for ecommerce merchants trying to fight fraud. Account takeover (ATO) fraud increased by 50 percent in the latter half of 2020 and it’s..

The average abandoned cart rate currently sits at 69.8%. That means that only 30% of people who put products in their cart actually make it all the way through checkout. It’s..

Every year, scammers trick Americans into handing over millions of dollars in gift card payments. Retailers aren't doing much about it.

The scams start out innocently enough.

..

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico,..

The balancing act between generating revenue, preventing fraud and delivering a good customer experience has never been more challenging for e-commerce merchants. U.S. retail..

Data unification is a hot topic for merchants. Even before the pandemic caused a rise in online shopping and omnichannel experiences like curbside pickup, 82% of brands surveyed..

MIAMI, FL (November 17, 2021) -- Global fraud protection leader, ClearSale (www.clear.sale), and leading industry-focused ecommerce platform, Punchmark (www.punchmark.com), have..

Every merchant needs protection from payment fraud, especially as online payment fraud keeps increasing. Juniper Research estimates that ecommerce merchants will lose more than..

Completed orders are the goal for every e-commerce merchant, and most retailers strive to deliver a customer experience that makes it easy for customers to move from browsing to..

Last year’s surge in e-commerce spending came with an unwelcome feature for e-commerce merchants: a sharp increase in payments fraud. A recent FIS/Forrester Consulting survey..

The past year and a half has pushed businesses and the customers they serve to make dramatic changes in how they use technology. The pandemic sped up digital transformation for..

Australia was already a leading market for cashless payments and digital wallets before the pandemic struck. Now, the need for contactless and convenient payments has accelerated..

It is an unusual origin story for any SaaS company. A former Olympic athlete and a data scientist get together to launch a SaaS business from Sao Paulo, Brazil to fight ecommerce..

B2B companies are increasingly adopting B2C-style personalization strategies as more commerce goes digital, and more business buyers expect consumer-style purchasing experiences..

In 2007, contactless payment cards were a revolutionary concept. Initially, they were introduced with a £10 limit, to act as a spare change replacement when nipping to the corner..

Rafael Lourenco shares tips on digital transformation strategies that ecommerce stores can use right now.

Consumers are craving more digital ways to shop and interact with brands..

Despite the advances in customer data unification, personalization and seamless digital engagement that some vendors have made since the start of the pandemic, there’s still a big..

The online shopping experience can often make or break customer loyalty. We investigate the tools available to help retailers ensure a seamless and enjoyable online shopping..

If you’re familiar with Shopify, you’ll know that the eCommerce platform has a boatload of apps. 

To be precise, 6515 apps at last check. And, that figure continues growing..

Earlier this month, NBC10 Boston covered a story about a local woman who was the victim of gift card fraud.

Ashley Pirez of Worcester, Massachusetts, bought an Apple computer..

Fraud prevention technology can do some impressive things, like compare customers’ current behavior to past actions to determine whether their orders are legitimate or potential..

A flexible return policy is key to e-commerce success, but it can also open the door to fraud. Return fraud was rising even before the pandemic led to more online shopping, more..

Account takeover (ATO) fraud is big business for criminals, and it’s on the rise. One study found that ATO attacks on ecommerce retailers selling physical goods increased by 378%..

Denise Purtzer’s Q&A session on luxury and fraud to be part of annual jewelers’ conference

MIAMI, FL (July 29, 2021) -- Global fraud protection leader ClearSale (www.clear.sale)..