Media Coverage and Press Releases

Earlier this month, NBC10 Boston covered a story about a local woman who was the victim of gift card fraud.

Ashley Pirez of Worcester, Massachusetts, bought an Apple computer..

Fraud prevention technology can do some impressive things, like compare customers’ current behavior to past actions to determine whether their orders are legitimate or potential..

A flexible return policy is key to e-commerce success, but it can also open the door to fraud. Return fraud was rising even before the pandemic led to more online shopping, more..

Account takeover (ATO) fraud is big business for criminals, and it’s on the rise. One study found that ATO attacks on ecommerce retailers selling physical goods increased by 378%..

Denise Purtzer’s Q&A session on luxury and fraud to be part of annual jewelers’ conference

MIAMI, FL (July 29, 2021) -- Global fraud protection leader ClearSale (www.clear.sale)..

After more than a year of remote engagement, it appears that buyer behaviors and expectations have shifted dramatically and permanently in favor of digital interactions,..

After 2020’s dramatic shift to online commerce, many B2B buyers now expect more than ever in terms of service and purchase options and customer experience. A 2020 Salesforce..

As we rely more on digital commerce in our daily lives, customers are raising their expectations for both customer experience (CX) and data privacy. For example, 62% of customers..

Innovative global fraud protection organization awarded as industry Top Performer in the Customer Success Report

MIAMI, FL (July 20, 2021) -- ClearSale (www.clear.sale), the..

How will companies be able to get fraud to return to pre-pandemic levels as we ease back into something more resembling normal? Rafael Lourenco, EVP at ClearSale, give his take

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Over the past year, merchants have experienced an increase in fraud volume as fraudsters employ new tactics to take advantage of businesses and consumers alike. At the same time,..

The pandemic remade the way we shop both online and in person. In the shops in 2020, consumers preferred to buy in touchless ways, and merchants had to get creative at times to..

When selling across borders, reassure shoppers their data is safe, offer payment, shipping and return options they want and don’t mistake customers for criminals.

Cross-border..

There was a 20% increase in bank transfer fraud linked to romance scams in 2020 compared to 2019. National lockdowns exacerbated loneliness, and people turned to dating apps for..

For some time now, consumers have been moving toward demanding more frictionless payment methods across online and offline channels. 

Welcome to the e-commerce marketing podcast, everyone. I am your host, Arlon Robinson. And today we have a very special guest, David Fletcher, who is the Senior Vice President at..

The pandemic has radically changed attitudes about how and where we work.

Many managers have realized that their teams can work efficiently from home. And many CFOs are..

After 2020’s big shift to e-commerce and a year’s worth of rising expectations for customer experience (CX), what’s the state of CX in digital commerce now? It’s a question worth..

This post was written by David Fletcher, a senior vice-president at ClearSale.

We talk a lot about CX (customer experience) and DX (digital transformation) in ecommerce,..

The pandemic changed how customers viewed shopping and spending. But as the world moves into post-pandemic, retailers are concerned with creating a positive customer experience...

Cross-border ecommerce saw tremendous growth in 2020 and is poised to continue on that trajectory. In fact, online retail sales across the globe increased 24.1% in 2020, reaching..

In part two of our conversation, Bruno Farinelli from ClearSale gives merchants advice on how to sell in risky markets, avoid chargeback induced PR nightmares, and avoid the most..

A1 Retail asked a range of industry experts how retailers can ensure that consumers are receiving the same level of personalised customer experience online as they would receive..

There’s a behind-the-scenes battle going on between the two biggest ecommerce platforms in the U.S. that could have big implications for merchants. After much media speculation at..

THE PERILS OF FRAUD

International fraud protection leader ClearSale released an extensive analysis of its five-country study on consumer attitudes commissioned from Sapio Research..

The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as many bankruptcies...

What happens when the post office is in on the con? In part one of our conversation with Bruno Farinelli from ClearSale, he shares incredible stories of inside fraud jobs at the..

As the world pivoted to online shopping, work, and learning last year, the timeline for mobile usage growth jumped ahead by two to three years in the first half of 2020. Many..

QR code payments have finally caught on in the U.S. after lagging behind adoption in China and other Asian markets. Why the change? The need for contactless payments brought on by..

What can we expect e-commerce to look like throughout 2021? There's still a lot of uncertainty in the economy, but some strong trends emerged last year that merchants can build..

By Ralph Kooi, Australia Country Manager, ClearSale and Matt Humphries, Head of Sales and Marketing, Bambora

Payment card fraud is a well-known problem among ecommerce retailers,..

The sharp rise of eCommerce has eliminated shopping borders and it's not unusual for hackers to target stores not in their local country to avoid outing themselves.

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The past year or so has changed how we shop and how we think. As the world changes and as consumer behaviour changes with it, as merchants we must start to ask ourselves, very..

The eCommerce market grew exponentially in 2020, with online retail sales surging due to the pandemic. And since eCommerce sales are expected to continue on an upward trajectory..

It is ever more apparent that consumer attitudes and behaviors are shaping the future of retail. To add to this, considerable disruption has taken place in retail as a result of..

Chess was the breakout game of 2020, as teens and young adults stuck at home flocked to live games by chess experts on Twitch. Between top players on social media and the..

Offer alternative payment methods. Almost 42% of global transactions are made using alternative payment methods and that number is expected to increase. And our research tells us..

Social media shopping is booming in popularity, as platforms roll out new and creative ways for users to buy directly from posts and merchants use social marketing to attract new..

How can merchants anticipate, prevent, and address new fraud tactics in the coming year?

The new free “Ecommerce Fraud Trends 2021” report, published by the Merchant Fraud..

To survive the current global economic downturn caused by the coronavirus pandemic, retailers need to fully accept mobile device shopping. To succeed, the e-commerce industry..

Both B2C and B2B brands can drive engagement and conversions from social video marketing. Here's how.

Every online merchant understands the financial harm that fraud can do, including chargeback fees, higher payment processing rates, lost product, and other costs like shipping,..

With the 2020 winter holidays in the books, ecommerce merchants are planning for the 2021 holiday sales season. That planning should include a review of your store’s 2020 holiday..

Buy Now Pay Later (BNPL) is continuing to grow throughout Australia among retailers and beyond.

Country Manager (Australia) at ClearSale, Ralph Kooi discusses the different..

In a study to determine the effects a global pandemic had on consumer behavior and attitudes toward e-commerce, researchers found at least 20 percent of the increases e-commerce..