ClearSale Shopify
Installation Guide

Our Shopify app is designed to connect your shop to the ClearSale analysis center. We will guide you through the simple steps to integrate ClearSale into your Shopify store.

Before you install the ClearSale app, please make sure that you have your ClearSale credentials nearby.

If you need any help installing our app, please contact us at integration@clear.sale.

Get ClearSale from the
Shopify Marketplace

1

Install the ClearSale app from the Shopify marketplace by clicking “Add app” and following the prompts to log into your Shopify store

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2

Review and Confirm permissions before clicking “Install the app"

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Welcome to ClearSale

You will be redirected to the main page of our app, click the “Login” button

get started-1 credentials

Enter your Credentials

Enter your ClearSale integration username and password

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ClearSale Settings Page

Once you’ve entered your username and password, you will be redirected to the ClearSale Settings Page. Your options are as follows:

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Auto Capture Funds: Check this box if you’d like ClearSale to capture payment if an order has been reviewed and approved

Auto Void: Check this box if you’d like declined orders to void the pre-authorization.

** Once the pre-authorization has been void, there is no way to capture again**

Please note

We advise you to:

  • In your Shopify Checkout settings, ensure that the email field is mandatory at time of checkout. If an order is placed without an email address, it will not be sent to ClearSale for analysis.
  • You will receive a separate email with your ClearSale Client Portal username and password. Be sure to check your spam folder if you haven’t received it!
  • By default, all orders (containing an email address) will be sent to ClearSale for analysis. If there is a particular payment method you'd like to exclude from our analysis, please send an email to integration@clear.sale.

Questions?

Customer Service – For questions related to order analysis and requests. customer.service@clear.sale

Technical Support – For general technical inquiries regarding the App / functions. support@clear.sale

Integration Support – For questions related to the initial setup and use of the App. integration@clear.sale

ClearSale reviews by G2

Excellent service - both timeliness and fraud control

5

"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."

Great fraud prevention for ecommerce sites

4.5

"Clearsale has a great fraud protection using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."

ClearSale Has Been Amazing!

5

"Quick fraud detection on all orders. Ease of use on the platform. Never had a chargeback."

Amazing Company to work with

5

"Their customer service is the best. They are quick to respond and answer question regarding orders that are denied."

Clear Sale gives us confidence that we will get paid

4.5

"Clear sale are very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. payment confirmation usually happens in 2-3 hrs. once that happens we know we are covered."

Great Value

5

"The product is great. We've never had a complaint from day 1. The setup was easy. And the continued service has been exceptional. With a product like this you want it to work behind the scenes without ever thinking about it. That's clearsale. It does exactly what it is supposed to do and never causes us troubles."

Saves a ton of time and headaches!

5

"I don't have to spend time researching orders to see if they are fraud or not. I love that clearsale backs up their approvals with a money back guarantee if the order turns out to be fraud."

Amazing - takes the stress away from me!

5

"I love that it takes the stress away from me worrying about fraud charges."

From the viewpoint of someone who has been the victim of Credit Card Fraud

5

"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."

Great service and Peace of Mind

5

"ClearSale offers a great service that comes with a complete peace of mind. Their staff are easy to reach and pleasant to deal with. I particularly enjoy that I no longer have to spend hours a day investigating customers who purchase from our online store and try to determine if they are legitimate or not. No more rolling the dice with our business. ClearSale also backs up all their..."

They are great!

5

"The competitive rates, their quick response to customer service"

ClearSale reviews sourced by G2

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protection solution for online stores.

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