Ecommerce Expertise
to Protect Your
Business

From the beginning, our team will work with you to feed your historical order data into our AI-enabled system to “teach” it what to look for in a “good” order. These thresholds ensure that we can approve the most transactions for your business.

Integrations are a breeze with ClearSale. We have plugins for most major ecommerce platforms.

We can also create custom integrations for proprietary ecommerce applications.

The best part? All of this happens quickly thanks to our innovative software-as-a-service (SaaS) technology. You’re ready to take orders almost immediately!

ClearSale is like a gatekeeper at the virtual front door of your business – letting the customers you want inside and keeping the fraudsters out.

Regardless of the channel, ClearSale is on the case:

Our solution runs invisibly in the background – using ClearSale’s proprietary statistical algorithm to approve as many good orders as possible and flag any suspicious orders for further review.

As soon as a customer starts the checkout process, ClearSale’s AI-enabled algorithm begins analyzing data points and comparing them to known customer behavior, global and current fraud trends, and data sources such as:

• Fingerprint technology to identify computers placing transactions
• Proprietary tracking technology to monitor customer behavior within client websites
• Proxy piercing technology
• Geo-localization
• BIN tracking
• Email intelligence
• CVV verification

Once the scan is complete, the algorithm assigns a fraud score to each order that delivers a decision:

• Orders with a low fraud score are approved immediately. 
• Orders that are clearly fraudulent are quarantined.
• Orders with a fraud score outside of your preapproved threshold are considered suspicious. These orders are immediately flagged for further investigation.

Unlike most fraud solutions, ClearSale doesn’t auto-decline suspicious orders. Why? Because, on average, 90% of those orders are legitimate. 

At ClearSale, we’re committed to approving as many orders as possible with the help of our expert team of analysts. We never want you to lose revenue by declining a good order.

“Suspicious” behavior doesn’t always mean the order is fraudulent. Novice online shoppers and general user error can make a legitimate order look like fraud.

At ClearSale, we have a team of more than 2,000 fraud analysts who examine the details of each flagged transaction. Our analysts use their experience and extensive expertise to determine if the order is legitimate and can be approved.

A note about response times:

We know that an additional analysis can impact response times. They may be acceptable for some orders and not for others, such as more urgent or high-ticket transactions. 

That’s why ClearSale offers customizable decision timeframes. We can flag orders in our system for VIP lists and cater decision times to specific industries, locations and other factors. 

It means we can turn around suspicious order analysis in less than two hours – and even immediately if needed for expedited delivery.

If our analysts are concerned that a suspicious order is fraudulent, they will examine the order further. Analysts look at information that may go unnoticed by a machine but will provide valuable clues:

• Reverse phone number/address lookup
• Social network activity
• Link analysis
• Data visualization

In rare cases, the analyst may contact the customer directly, using a preapproved call script. This tends to come across to customers as “white glove” customer service.

How often does this happen?

Across our 6,000+ client accounts, 91.3% of orders are automatically approved – 8.3% are reviewed by an analyst but do not require a phone call, and only 0.4% are subject to a review involving a phone call. 

Using this approach, ClearSale has the highest approval rates and lowest false decline rates in the industry.

What’s more, our analysts feed the data they gather in identifying fraud back into our statistical algorithm, which allows it to recognize more fraud faster.

The result: You’re protected from fraud and chargebacks without declining good customers.

With every order processed through our AI-enabled system, it “learns” more about your business. As a result, you’re able to approve more orders and deliver a superior customer experience. Meanwhile, our approach to managing risk related to fraud and chargebacks protects your bottom line. 

Here is what a few of our clients have to say about how ClearSale has helped their business:

Slawek Janicki

Chief Caffeine Director, idrinkcoffee.com

“ClearSale frees up our time and helps us focus on what we do, which is selling coffee equipment, not catching fraudsters.”

Mark May

Director, bloom baby

"With ClearSale, our fraud management was integrated right into our Shopify within 10 minutes, and ClearSale was analyzing our transactions the same day."