Intelligence to_ grow revenue.

Small Business Ecommerce Fraud Protection

Ready to increase sales and reduce chargebacks? ClearSale has the experience and industry intelligence to protect your bottom line. Guaranteed.

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Approve More Sales, Reduce Chargebacks, Maximize Customer Experience

Your small business needs every sale it can process. But there are some obstacles standing in the way.

Ecommerce fraud and chargebacks can quickly chip away at your bottom line. But with the wrong fraud protection approach, you risk false declines that turn legitimate customers away … and toward your competitors.

ClearSale is the only complete fraud solution that addresses chargebacks AND false declines. We combine sophisticated A.I. technology and expert manual reviews to help you maximize your revenue, approve every valid order, and keep your customers happy.

Read more reviews here

“With ClearSale I'm most confident about not having to worry to over-analyze each order with fear, they've been able to save me from a lot of fraudulent orders, I can say I'm Chargeback free for thousands of orders so far, highly recommended.”

"A great fraud prevention solution for small businesses doing online sales."

“ClearSale takes the guesswork out of a purchase being authentic or fraudulent. It has freed up so much of our time trying to verify these things and we love the fact that the process is so fast and seamless.”

How ClearSale Works

While you’re selling, ClearSale is at work in the background, preventing your online store from losing revenue to chargebacks and false declines.

How? With the best of both worlds: Our A.I. spots every red flag and questionable action, while our expert manual review process makes sure you only decline truly fraudulent orders.

Fewer chargebacks. More revenue. Happier customers. That’s the ClearSale difference.

  • A customer places an order
  • Our A.I. technology analyzes the risk
  • Our manual reviewers examine flagged orders
  • You grow more revenue and keep more customers

A customer places an order

First, a customer places an order.

Great, you’ve made a sale!

Having to do the legwork to make sure the customer is legitimate, though? Not so great – and goodness knows you’ve got other things on your to-do list. (Nobody wears more hats than the folks running small-to-medium businesses.)

That’s why ClearSale covers all card-not-present transactions including:

  • Web orders
  • Email orders
  • Virtual terminal orders
  • Telephone orders
  • Mail orders

Plus, our integrations make it easy. The ClearSale application easily captures order information via plug-ins with most major ecommerce platforms. Custom integrations are also possible for proprietary ecommerce applications.

Magento Magento 2 Bigcommerce Shopify Vtex

 

As soon as a customer lands on one of your website pages, ClearSale is on the case. Working invisibly in the background, we analyze multiple data points to detect any suspicious behavior.

We make it easy for you to focus on growing your business, not fighting fraud and chargebacks.

 

Our A.I. technology analyzes the risk

Now our A.I. technology gets to work.

Our proprietary statistical algorithm scans every order to detect common fraud patterns. Using fraud rules created specifically for your business and bolstered by a powerful machine learning platform, the algorithm quickly adapts to your unique fraud risk profile.

An extensive amount of data is quickly assessed for each order, including the transactional details of the order, information on the device where the order was placed, known customer behavior, external data sources, historical data and much more.

Once the scan is complete, the algorithm assigns a fraud score for each order.

Orders with a low fraud score are approved immediately. Orders with a fraud score outside of your pre-approved threshold are considered suspicious. These orders are immediately sent to our expert manual review team for further analysis.

Most other fraud solutions simply auto-decline these suspicious orders – but what most merchants don’t realize is that on average, 90% of auto-declined orders are legitimate.

At ClearSale, we never want you to lose revenue by declining a good order, so we never auto-decline your transactions.

Our manual reviewers examine flagged orders

An ecommerce fraud analyst manually reviews every suspicious order.

Here’s where the ClearSale difference provides a major benefit for your business: Our fraud analysts are trained to look for reasons to approve your orders — not decline them.

Suspicious behavior doesn’t always mean the order is fraudulent. Our analysts assess each flagged transaction, using their experience and extensive expertise to put the entire puzzle together. If the analyst reviews the evidence and determines the order is legitimate, the order is immediately approved.

If the evidence suggests the order might be fraudulent, it is immediately sent for a second manual review. From there, the reviewer looks at the data elements used to calculate that transaction’s fraud score:

  • Fingerprint technology to identify computers placing transactions
  • Proprietary tracking technology to monitor customer behavior within client websites
  • Proxy piercing technology
  • Geo-localization
  • BIN tracking
  • Email intelligence
  • CVV verification

About Manual Reviews and Response Times

We know manual reviews can impact response times – and we know some transactions are more urgent than others. That’s why why ClearSale's decision timeframe is customizable. We can flag orders in our system for VIP lists and cater decision times to specific industries, countries, and other factors. What does this mean for you? It means we can turn around manual reviews on those orders in less than two hours – and even immediately if needed for expedited delivery.

 

 

The reviewer then gathers additional insights that may go unnoted by a machine but will provide valuable clues to a human being:

  • Reverse phone /address lookup
  • Social network activity
  • Link analysis
  • Data visualization
  • Direct contact with the customer may be necessary using a preapproved call script so your customers feel cared for and valued.

If the second analyst determines the order is legitimate, the order is immediately approved. If the second analyst cannot validate the order, ONLY THEN is it declined.

Do Manual Reviews Happen Often?

Across our clients, 91.3% of orders are automatically approved – 8.3% are manually screened but do not require a phone call, and only 0.4% are manually reviewed with a phone call. Our aim is to keep your sales moving quickly, so manual reviews only take place when a transaction is flagged as potentially fraudulent. This way, you get the best of both worlds: Speedy fraud decisions that never turn away good customers.

This approach is what gives our ecommerce clients the highest approval rates and lowest false decline rates in the industry.

You’re protected from fraud and chargebacks without declining good customers.

HOW DOES THIS BENEFIT YOUR BUSINESS?

You grow more revenue and keep more customers

With ClearSale, you approve more orders, take on less fraud, and make your customers happy.

You have big dreams, big goals … and a big to-do list.

Many small to medium ecommerce merchants struggle to fight fraud on their own. But if your ecommerce fraud solution doesn’t look at the full picture, you may be creating more problems than you’re solving – and losing more revenue to false declines than you were to fraud in the first place.

What if your fraud solution could improve your bottom line?

Instead of sacrificing legitimate sales to a too-broad fraud solution, a trusted and expert partner like ClearSale can work with you to make sure you’re approving every good order while protecting your business from damaging chargebacks and fraud.

idrinkcoffee

Slawek Janicki

Chief Caffeine Director, idrinkcoffee.com

“ClearSale frees up our time and helps us focus on what we do, which is selling coffee equipment, not catching fraudsters.”

 

Bloom

Mark May

Director, bloom baby

"With ClearSale, our fraud management was integrated right into our Shopify within 10 minutes, and ClearSale was analyzing our transactions the same day."

What Makes ClearSale Unique?

Our Comprehensive API Library

ClearSale’s API library and client service team make integration simple – most plugins install in one hour. Our major ecommerce platform plugins and APIs include BigCommerce, Magento, Maropost, nopCommerce, Oracle Commerce Cloud, PrestaShop, Punchmark, Salesforce, Shift4Shop, Shopify, Thinkspace, Thomalex, VTEX, Volusion, WooCommerce, and Zoey.

Our Chargeback Guarantee for SMB Ecommerce Leaders

How does 100% coverage of any fraud-related chargebacks sound? That’s how confident we are in our fraud prevention and protection process.

If we approve a transaction that turns out to be fraudulent and results in a chargeback, we’ll pay the entire amount of the chargeback. And with our fixed per-approved-order pricing, your fraud prevention costs will never outpace your growth. You can have peace of mind that your bottom line is safe with ClearSale.

We Deliver Ecommerce Business Growth

icon-5QuickStats-1_1-1 Highest order approval rates in the industry
icon-FalseDeclines-2 Dramatically reduced chargebacks
icon-EnterpriseBusinesses-2 Customizable approaches
icon-Pricing-6 Virtually zero false declines
icon-5QuickStats-2_1 Happier customers and a better shopping experience
icon-EnterpriseBusinesses-5 Lightning-fast decisions
icon-AboutUs-3 Data protection legislation and regulation compliance
icon-IndustryInsights-2 Transparent, user-friendly online dashboard and custom reports

ClearSale Reviews

5

Excellent service - both timeliness and fraud control

"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."

Anonymous

5

Amazing - takes the stress away from me!

"I love that it takes the stress away from me worrying about fraud charges."

Dustin D.

4.5

Clear Sale gives us confidence that we will get paid

"Clear sale are very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. payment confirmation usually happens in 2-3 hrs. once that happens we know we are covered."

Tony H.

4.5

Great fraud prevention for ecommerce sites

"Clearsale has a great fraud protection using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."

Lee K.

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