ClearSale’s mission is to stop fraud without affecting the
customer experience. We do this through meaningful
innovation of fraud solutions.
Consumers today are embarking upon complex shopping journeys. As they move from store to social to online to IoT, chatbots, automated personal assistants and more, they no longer care about channels — they care about experiences, and they demand to be able to shop with ease and simplicity.
Retailers must respond accordingly.
You need a fraud prevention strategy that supports your customers and is aligned with your business goals. For that to happen, you need a solution that enables you to manage performance — not overly complex features that ultimately do nothing for you. You need ClearSale.
ClearSale delivers the most experience with enterprise-level merchants in today’s fraud protection industry. You gain instant access to the knowledge and insights only obtained through years of focus — giving you an immediate and sustainable competitive advantage.
ClearSale delivers the most experience with enterprise-level merchants in today’s fraud protection industry. You gain instant access to the knowledge and insights only obtained through years of focus — giving you an immediate and sustainable competitive advantage.
You know … | We can … |
---|---|
Your most profitable products |
Prioritize these products across the analytical process. |
Your general customer profiles |
Develop procedures to support your customers in the most appropriate ways. |
Your VIP customers |
Tailor our playbooks to offer a higher-level of support. |
Your target markets |
Provide industry-specialized fraud analysts, available 24/7 with multi-language capabilities. |
Most importantly, we never auto-decline any order, period. We know most of your incoming orders are good, and so we manually review every order that looks suspicious. This ensures your good orders are never incorrectly declined.
We have the largest manual review team in the world. With more than 700 experienced fraud analysts on duty 24/7/365, we deliver timely, accurate decisions and the flexibility to deal with sales peaks for every client.
In an ideal world, your fraud protection solution should never bother your customers. We understand this, and we are committed to deliver the very best customer experience. If we feel we do need to contact the customer to verify the order, we strive to make the interaction as fast, supportive, and hassle-free for your customer as possible.
We utilize a multi-tiered team approach to continually calibrate our proprietary statistical model as new fraud patterns emerge. We also run detailed control group analyses for optimum quality assurance. Data science even applies to our manual review teams, with fraud analysts assigned to review orders according to their moving average performance levels, combined with the incoming order profiles, language, industry segment, and more.
ClearSale is the only fraud solution to offer both performance-based pricing and chargeback guarantee.
KPI Pricing: We work with you to create an SLA that identifies specific KPI thresholds we commit to achieve every month. If in a given quarter we do not meet these numbers, we offer a predetermined discount on your quarterly invoice. This approach includes ClearSale Chargeback Protection, which does not reimburse you for chargeback losses.
Chargeback Guarantee Pricing: You are billed a fixed fee on every approved transaction. Your rate is determined based on your sales volume, how you plan to use our solution, and your industry and risk profile. This approach includes ClearSale Chargeback Insurance, which provides 100% guaranteed chargeback coverage.
We offer fraud prevention strategies and solutions for card-not-present sales in the digital world and card-present sales in the physical world — including support for brick-and-mortar retailers, telecom companies, banks, card issuers, door-to-door sales, and more.
"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."
"Clearsale has a great fraud protection using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."
"Quick fraud detection on all orders. Ease of use on the platform. Never had a chargeback."
"Their customer service is the best. They are quick to respond and answer question regarding orders that are denied."
"Clear sale are very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. payment confirmation usually happens in 2-3 hrs. once that happens we know we are covered."
"The product is great. We've never had a complaint from day 1. The setup was easy. And the continued service has been exceptional. With a product like this you want it to work behind the scenes without ever thinking about it. That's clearsale. It does exactly what it is supposed to do and never causes us troubles."
"I don't have to spend time researching orders to see if they are fraud or not. I love that clearsale backs up their approvals with a money back guarantee if the order turns out to be fraud."
"I love that it takes the stress away from me worrying about fraud charges."
"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."
"ClearSale offers a great service that comes with a complete peace of mind. Their staff are easy to reach and pleasant to deal with. I particularly enjoy that I no longer have to spend hours a day investigating customers who purchase from our online store and try to determine if they are legitimate or not. No more rolling the dice with our business. ClearSale also backs up all their..."
"The competitive rates, their quick response to customer service"
The best Ecommerce fraud
protection solution for online stores.
Increase your approval rate with our
Merchant Chargeback Insurance Solution