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ClearSale gives InterConnection the freedom to grow.
InterConnection is a Seattle-based 510(c)3 non-profit organization that makes technology accessible to underserved communities around the world by refurbishing laptops and other equipment to extend their lives and keep them out of landfills. InterConnection is the exclusive computer refurbisher for Microsoft Community Affairs and the sole non-profit computer provider for TechSoup.
InterConnection wanted stronger protection for its e-commerce sales of computers and other equipment to retail customers and non-profit groups worldwide. InterConnection chose Clearsale’s fully outsourced Total Guaranteed Protection fraud solution and saw dramatic results within two quarters.
INCREASE IN REVENUE
INCREASE IN TRANSACTION APPROVALS
Non-profit groups and value-focused consumers can buy laptops, desktops, and peripherals online from InterConnection. The e-commerce channel expands InterConnection’s sales opportunities, but it also carries the risk of payments fraud.
“As our online presence grew, we knew that we would need a higher level of security that was dedicated to protecting our customers’ information,” said Anthony King, InterConnection’s E-Commerce Supervisor. “We knew we had a problem with chargebacks and fraudulent activity. It wasn’t a major problem. However, we were committed to providing the best service we could.”
InterConnection chose to work with ClearSale -- one of the world’s most experienced and largest CNP fraud prevention companies, with more than 700 employees and more than 15 years’ experience protecting thousands of clients in dynamic and risk-intensive e-commerce environments.
ClearSale’s fully outsourced Total Guaranteed Protection solution screens every transaction and clients only pay for approved transactions.
Total Guaranteed Protection:
“It’s clear that they care about us as an organization and want to do everything they can to help us succeed in our goals,” King said. “Pedro Chiamulera, their CEO, personally contacted us to make sure we were happy and satisfied with the services they offer.”
Within 6 months of working with ClearSale, InterConnection experienced:
King credits ClearSale with:
“freeing up our time to focus on our mission. Because of ClearSale, we’ve been able to strike confidently into new areas and new markets, to increase our range of effectiveness, and impact more lives in need. We’ve been able to accept orders confidently, with no worries about fraudulent activity.”
"I have always received immediate response and minimal fraud rejection -- which leads to increased sales."
"Clearsale has a great fraud protection using their algorithmic matching of potentially fake orders, and will scan them as they come up and reject them if they are suspected as fraud."
"Quick fraud detection on all orders. Ease of use on the platform. Never had a chargeback."
"Their customer service is the best. They are quick to respond and answer question regarding orders that are denied."
"Clear sale are very good, the orders get approved quickly ,which is great so we know we can confidently send out the goods. payment confirmation usually happens in 2-3 hrs. once that happens we know we are covered."
"The product is great. We've never had a complaint from day 1. The setup was easy. And the continued service has been exceptional. With a product like this you want it to work behind the scenes without ever thinking about it. That's clearsale. It does exactly what it is supposed to do and never causes us troubles."
"I don't have to spend time researching orders to see if they are fraud or not. I love that clearsale backs up their approvals with a money back guarantee if the order turns out to be fraud."
"I love that it takes the stress away from me worrying about fraud charges."
"We are in the Durable Medical Equipment supply industry and we use Shopify as our shopping cart. With Covid 19 we have seen a tremendous increase web traffic and online purchases. Prior to Covid 19 we had a number of fraudulent transactions that led to multiple investigations on Local, State and Federal levels all of which produced no returns only because the crooks were faster. This cost us in..."
"ClearSale offers a great service that comes with a complete peace of mind. Their staff are easy to reach and pleasant to deal with. I particularly enjoy that I no longer have to spend hours a day investigating customers who purchase from our online store and try to determine if they are legitimate or not. No more rolling the dice with our business. ClearSale also backs up all their..."
"The competitive rates, their quick response to customer service"