ClearSale gives InterConnection the freedom to grow.
InterConnection is a Seattle-based 510(c)3 non-profit organization that makes technology accessible to underserved communities around the world by refurbishing laptops and other equipment to extend their lives and keep them out of landfills. InterConnection is the exclusive computer refurbisher for Microsoft Community Affairs and the sole non-profit computer provider for TechSoup.
InterConnection wanted stronger protection for its e-commerce sales of computers and other equipment to retail customers and non-profit groups worldwide. InterConnection chose Clearsale’s fully outsourced Total Guaranteed Protection fraud solution and saw dramatic results within two quarters.
INCREASE IN REVENUE
INCREASE IN TRANSACTION APPROVALS
Non-profit groups and value-focused consumers can buy laptops, desktops, and peripherals online from InterConnection. The e-commerce channel expands InterConnection’s sales opportunities, but it also carries the risk of payments fraud.
“As our online presence grew, we knew that we would need a higher level of security that was dedicated to protecting our customers’ information,” said Anthony King, InterConnection’s E-Commerce Supervisor. “We knew we had a problem with chargebacks and fraudulent activity. It wasn’t a major problem. However, we were committed to providing the best service we could.”
InterConnection chose to work with ClearSale -- one of the world’s most experienced and largest CNP fraud prevention companies, with more than 700 employees and more than 15 years’ experience protecting thousands of clients in dynamic and risk-intensive e-commerce environments.
ClearSale’s fully outsourced Total Guaranteed Protection solution screens every transaction and clients only pay for approved transactions.
Total Guaranteed Protection:
“It’s clear that they care about us as an organization and want to do everything they can to help us succeed in our goals,” King said. “Pedro Chiamulera, their CEO, personally contacted us to make sure we were happy and satisfied with the services they offer.”
Within 6 months of working with ClearSale, InterConnection experienced:
King credits ClearSale with:
“freeing up our time to focus on our mission. Because of ClearSale, we’ve been able to strike confidently into new areas and new markets, to increase our range of effectiveness, and impact more lives in need. We’ve been able to accept orders confidently, with no worries about fraudulent activity.”