Time and Money Saved
Now, bloom’s sales and administrative staff members are freed from the hassle of trying to handle fraud themselves, allowing them to focus on what they do best: growing the business. Add in the money saved from fewer fraudulent orders being processed, and bloom is … well, blooming.
“Before, we were spending so much staff time trying to screen for fraud. Now, when we do our monthly business reviews, we can easily see that we’re spending very little time on fraud management. ClearSale’s response time is so quick that most of the time, they’ve already handled the process by the time we even know there was a red flag. Between the reduction in staff time spent on fraud and the reduction in chargebacks, we’re saving much, MUCH more than ClearSale bills us for fraud management.”
The Security to Grow
Prior to working with ClearSale, bloom’s international expansion was stalled. Many countries had been designated no-go, simply because the thought of managing fraud with language barriers in place was daunting.
“Our platform started in the US and has grown from there to about 50 countries. There were a lot of markets, though, that we were wary of entering because of language issues. Fraud management was difficult enough for us. The idea of trying to manage fraud when there’s a language barrier? It seemed impossible. Now that ClearSale is handling our fraud management, we know we’ll be safe no matter where we expand and have already opened up specific digital platforms in seven other countries, with ClearSale covering them all. We never would have been able to do that without ClearSale.”
Working with ClearSale, bloom has gained:
- 386% revenue increase
- More than 99.8% of orders being approved
- 0 chargeback costs
- 75% reduction on fraud attempts
“I would tell any business considering ClearSale to not hesitate. The setup and integration took literally ten minutes, we’ve saved huge amounts of time and money, and we know that our fraud management is in the hands of professionals who not only fully understand fraud, but who provide us with the great service we’ve been looking for.”