The Solution: ClearSale Total Guaranteed Protection
ClearSale’s over 15 years of fraud protection and proven team of more than 700 experienced analysts proved to be a winning combination for the company and they agreed to leverage ClearSale for all U.S. sales. For the next three months, ClearSale approved 100% of transactions and reported no fraud attempts.
But as the company’s busy season approached, Richard began to reconsider the partnership. Profit margins were already thin, and the cost of fraud protection was a concern. Maybe their fraud risk was low enough that they could find a cheaper alternative? He made the decision to disable ClearSale … and regretted it almost immediately. Within two weeks, RV Part Shop was hit with three significant cases of fraud in the United States and one in Canada that, in total, led to a 5% loss in revenue that month.
In hindsight, the fraudulent orders were unusual and should have stood out. However, Richard was simply stretched too thin and didn’t have the time or resources to notice the red flags and analyze the transactions before they were approved.
Humbled, he renewed the partnership with ClearSale — and this time enlisted ClearSale to manage fraud for the company’s entire book of e-commerce business in both the U.S. and Canada. The owner now realized the investment was worth it.