The Results: Major Reductions in False Declines and Chargebacks with Fast Customer Service
Within just three months of working with ClearSale — including during the peak sales days of Black Friday and Buen Fin — Motorola realized:
- 40% reduction in false declines
- 99.6% response rate within 24 hours by ClearSale
Most notably, the improvement in the chargeback rate came at no extra cost to Motorola. The entire updated fraud management strategy ensured Motorola was able to quickly approve transactions with greater confidence than ever before, all while delivering a seamless end-user experience.